Client Charter

Our clients are the most important people to this office. Your satisfaction is essential to the running and survival of our office.

To give quality service, we have set ourselves the following standards. We will:

Talk to you at the outset about

• How we will handle your financial affairs
• Areas where we maybe able to help you
• The cost of professional advice
• Return your telephone calls within 24 hours
• Reply to your letters promptly
• Communicate with you regularly on the progress of the work which we have undertaken on your behalf
• See you promptly for appointments
• Provide you with a friendly, respectful and confidential service
• Deliver what we promise – an excellent service

Above all, our staff are understanding and approachable. You have our personal guarantee that we will satisfy your business needs and provide the service you deserve.

Our quality client service is based on the determined core values subscribed to by myself, Michael Griffin and my staff